Food should keep for more than 3 months
Check the expiry dateChoose food with more than 3 months of shelf life remaining from the dispatch date, allowing time for delivery and consumption.
If you choose food with less than 3 months remaining and it expires or has little shelf life left on arrival, Delifresh does not cover the loss or value of that item. These items are not eligible for claims.
Food should keep for more than 15 days
Check the expiry dateChoose food with more than 15 days of shelf life remaining from the dispatch date, allowing time for delivery and consumption.
If you choose food with less than 15 days remaining and it expires or has little shelf life left on arrival, Delifresh does not cover the loss or value of that item. These items are not eligible for claims.
Items that are out of stock or short in quantity
Refund for unavailable itemsIf the seller cannot supply the full quantity, we will purchase what is available and fully refund the items or quantities that cannot be delivered.
Products containing batteries
Airline approval requiredThis service normally does not ship products containing batteries. If you wish to order one, the seller must provide an MSDS so our team can submit it for airline review.
An MSDS does not guarantee shipment. Airline review and approval are required in every case. If the seller cannot provide the document, Delifresh may cancel the item without prior notice.
Products containing terrestrial animal ingredients
Customs clearance is not guaranteedThis includes pork, chicken, poultry and hoofed animals, plus foods made from or containing them. Delifresh handles imports under the relevant licences and requirements, but these products remain subject to strict restrictions and inspections.
You may ask us to purchase and ship these items through the applicable process. However, holding a licence does not guarantee that every item will pass destination customs checks.
These items are not covered by a guarantee or claim if destination customs detains, inspects, seizes or destroys them.
Requesting an item in this group means accepting these risks and authorising purchase under these conditions, without a further risk reminder.
Fragile goods and easily broken snacks
Breakage is not coveredExamples include glassware, plates, bowls, ceramics and pottery, as well as rice crackers and crunchy snacks. These can break or lose their shape in transit.
These items are not covered by a guarantee and are not eligible for claims. The customer accepts the transport risk.
Illegal goods, infringing products and high-value items
Not accepted for ordering or shippingThis service does not accept illegal goods, products that infringe copyright or intellectual property rights, or high-value items. If you are unsure whether your item falls into this group, ask our team first.
Dangerous goods, weapons, chemicals and alcohol
Not accepted for shippingThis service does not ship dangerous goods, weapons or chemicals covered by IATA air transport restrictions, or any products containing alcohol.
Products requiring temperature control
No temperature-controlled serviceThis service does not ship products requiring refrigeration, freezing or temperature control, such as fresh produce, fresh or frozen meat, fresh milk, ice cream, refrigerated medicines or fresh juices.
